专业定制研究方案

Since the beginning of Trisearcher establishment, consumer satisfaction study has been considered as one of company main businesses. From the initial research on service implementation status, to customer perceived quality survey, and to customer satisfaction index model research, Trisearcher can provide clients with tailor-made satisfaction research program which is targeted at various attention points and problems need to be solved of different companies from different industries.

   With the further popularization of the concept of customer satisfaction, many enterprises have appointed specific staff and service management department in this area. How to systematically and efficiently manage service section? It’s necessary to consider satisfaction research as the core, and make it as an effective management tool to establish service system.

   Through customer satisfaction survey managers can establish VOC system, service improvement system and service performance evaluation system, in order to make it simple and effective to listen to the voice of customers, understand the current service status, discover service deficiencies, evaluate performance and enhance service level, as illustrated as follows,