Encourage personnel or local sub-branch which was doing well in the evaluation, and reward the continuous excellent ones or ones that turned better. Learn from competitors and enhance one’s own competitiveness.
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Why it’s necessary to do CSI?The role of CSI on enterprises
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An international research on CEO suggests that customer loyalty/satisfaction has become one of five challenges faced by global CEOs.What can we do with consumer satisfaction research?
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What’s the customers’ expectation and evaluation towards products or service provided by the enterprise?
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Presently, increasingly more companies have understood the principle of “Customer-Oriented” after experienced the development of focusing on concept to focusing on brand, from concentrating on technology to concentrating on service. They begin to attach more importance to product/service quality.
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Since the beginning of Trisearcher establishment, consumer satisfaction study has been considered as one of company main businesses. From the initial research on service implementation status, to customer perceived quality survey, and to customer satisfaction index model research
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