2016/3
A couple of years ago, a client participated a seminar called “how mystery shopping plays a role in strengthening company inner development and boosting service efficiency”
2016/3
Mystery shopping can help you attract more customers, and this method is widely recognized as a valuable marketing and customer service means. A mystery shopping mode can be realized via lots of different means, which is often not agreed by people. Following are a few suggestions:
2016/3
After four long and tiring years of negotiations, the European institutions announced on the 15th December 2015 that they had reached a political agreement on the shape and the content of the future data protection framework.
2016/3
Nowadays when service is playing an increasing important role in company development, the victory in competition depends on excellent service consciousness of employees. We know that a good result comes from a series of good behaviors.
2016/3
Presently there’re many method to test and improve service provided by companies. Customer survey is only one of them which are widely used. However, there’re some flaws in this method. Firstly, the survey lacks objectivity since it contains contents that can be planned beforehand.
2016/3
The most important way to retain customers is to follow up. The most significant timing of after-sale follow up is when sale process ends, while your employee smiles to customer and say “thank you”, and wants to know if the latter satisfied with your product and service provided.
2016/3
MSPA (Mystery Shopping Provider Association) Rules, Legal Issues and MS (Mystery Shopping) Research
2016/3
The purpose of MSPA (Mystery Shopping Provider Association) is to improve service level of mystery shopping industry and advance the development of the whole industry. The main goal of MSPA is to ensure correct execution of industry code.
2016/3
Mystery shopping is the key to get the upper hand during competition. But many people don’t know how to give its advantages to the full play. In fact, it can be used more than one way, and more techniques you get, more likely you will prevail over your opponents.
2016/3
A mystery shopper can make judgment and analysis over the performance in various aspects of a retailer.