Finishing time：2015/12/21 11:09:24 Announcer：TRISEARCHER
Presently, increasingly more companies have understood the principle of “Customer-Oriented” after experienced the development of focusing on concept to focusing on brand, from concentrating on technology to concentrating on service. They begin to attach more importance to product/service quality.
We’ve realized that:
Satisfied customers will bring us more new ones, while dissatisfied consumers will not only leave us, but take away other potential ones as well. The role of word-of-mouth advertising is even more prominent in high-value products.
However, while many companies are trying hard to improve their product/service quality, the company economic benefit doesn’t increase as much. What are the reasons?
