Finishing time：2015/9/24 13:52:00 Announcer：TRISEARCHER
MS study is widely used in various service enterprises and chain enterprise/organizations. Through the research, the real status of service terminals can be reflected to the client. In addition, the research will add value to the products and brand of the client company, increase customer satisfaction and loyalty and enhance the normalization of business operation of each sub-branches, with the aim to strengthen our client’s market competitiveness. MS study covers the following areas:
| 1)Enhance the normalization of the business operation. |
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| · Provide the first-hand forefront feedback of products, service quality and customer satisfaction information. | |
| · Detect flaws in the process of product production and further improve products. | |
| · Supervise the equipment utilization status---equipment maintenance. | |
| · Advantage and disadvantage analysis of various indicators between our clients and their competitors. | |
| 2)Improve service quality and working enthusiasm of staffs. | |
| · Make staffs realize that the quality of service is key to attract and retain customers. | |
| · Use effective incentive mechanism to improve working enthusiasm of staffs | |
| · ·Find out areas need further improvement. | |
| · ·Improve the employee training scheme. | |
| 3）Enhance customer satisfaction and loyalty, and increase customer return rate. | |
| · Supervise and evaluate service performance in order to increase customer loyalty. | |
| · Ensure sound relationship between customers and sales/service staffs. | |
| · Guarantee product/service quality. | |
| 4）Enhance product and brand value, and increase product sales volume. | |
| · Serve as a complement to market research data. | |
| · Provide competitor’s data and analysis of the overall market environment. |
